How do we collect, use, process and store your personal data?
Syntho requires certain personal data in order to provide you with information on our products and services. For example, if you:
- request information via the contact page on our website: syntho.ai;
- submit comments or questions via the contact page on our website; or
- sign up for use of our products or services.
In these instances, we often collect information such as name, physical address, telephone number, and e-mail address, company name.
Please note that this list is not exhaustive and that we may also collect and process other personal data to the extent it is useful or necessary for the provision of our services.
How we use your information?
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
- Log Files
Syntho follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Navigation and cookies
Like any other website, Syntho uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
We want to make sure you are aware of your rights in relation to the information and/or data that we process about you. We have described those rights and the circumstances in which they apply, below:
- Right of access – You have the right to obtain a copy of information we hold about you
- Right of rectification or erasure – If you feel that any data that we hold about you is inaccurate, you have the right to ask us to correct or rectify it. You also have a right to ask us to erase information about you where you can demonstrate that the data, we hold is no longer needed by us, or if you withdraw the consent upon which our processing is based, or if you feel that we are unlawfully processing your data. Please note that we may be entitled to retain your personal data despite your request, for example if we are under a separate legal obligation to retain it. Your right of rectification and erasure extends to anyone we have disclosed your personal information to, and we will take all reasonable steps to inform those with whom we have shared their data about your request for erasure.
- Right to restriction of processing – You have a right to request that we refrain from processing your data where you contest its accuracy, or the processing is unlawful and you have opposed its erasure, or where we do not need to hold your data any longer but you need us to in order to establish, exercise or defend any legal claims, or we are in dispute about the legality of our processing your personal data.
- Right to Portability – You have a right to receive any personal data that you have provided to us in order to transfer it onto another data controller where the processing is based on consent and is carried out by automated means. This is called a data portability request.
- Right to Object – You have a right to object to our processing your personal data where the basis of the processing is our legitimate interests including but not limited to direct marketing and profiling.
- Right to Withdraw Consent – You have the right to withdraw your consent for the processing of your personal data where the processing is based on consent.
- Right of Complaint – You also have the right to lodge a complaint about any aspect of how we are handling your data.
- Marketing Communications – To stop receiving marketing (such as email, postal or telemarketing), then please contact us using the contact us details below.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Due to the nature of the services that we provide and the strict legislation and regulations that are in place, the importance of information security is paramount for Syntho. We pay constant attention to information security and strive to use commercially acceptable means of protecting personal information. However, no method for data in transit or data at rest is absolutely secure. While we use commercially acceptable means to protect personal information, we cannot guarantee absolute security.
John M. Keynesplein 12
1066 EP, Amsterdam